Understanding Lytics / Product Documentation / User Profiles

Download a Customer Profile

GDPR requires the right of access and data portability. You can use the Lytics platform to download a JSON file of a customer's profile. You can also use the Lytics API to download a customer profile, see Personalization in our API docmentation.

  1. Log into your Lytics account.
  2. Click Audience > Find a user.
  3. Select the field you would like to search on from the drop-down menu. By default, Email is selected.
  4. In the Search box, enter the email address (or selected search term) of the customer who has requested their profile.
  5. Select the desired customer from the results list.
    gdpr-find-user-blur
  6. Click Download profile.
    gdpr-download-user-profile
  7. You will recieve a success message and profile.json will begin to download.
    gdpr-download-success