Understanding Lytics / Product Documentation / Audiences


Lytics audiences are the heart of personalization. It is how groups of users get targeted and defines how cross-channel user data is used in campaigns. Lytics offers audiences as a tool that operates on user fields as well as other audiences. This provides the ability to craft audiences that target one user, every user, or any number in between.

Lytics audiences are automatically kept up to date. As time passes, an audience that once targeted 500 users may grow to target 10,000. This is great if your audience is targeting engaged users who have shown interest in your upcoming product, but not so great if your audience targets users with outstanding support tickets. Lytics makes it easy to find these insights so your campaign strategies can be adjusted accordingly.

Audiences can be used in Lytics Personalization Campaigns, third-party ad campaigns, and tools like Google BigQuery for advanced reporting. When all of that isn’t enough, Lytics' Segment APIs provides for deep integrations with the Lytics platform.

Mastering audiences is key to utilizing the Lytics Customer Data Platform.