Documentation / Product / Integrations / Zendesk

Zendesk Authorization

If you haven't already done so, you will need to set up a Zendesk account before you begin the process described below. If you are new to creating authorizations in Lytics, see the Authorizations Dashboard documentation for more information.

  1. Select Zendesk from the list of providers.
  2. Select the method for authorization. Note that different methods may support different job types. Zendesk supports the following authorization methods:
  3. Enter a Label to identify your authorization.
  4. (Optional) Enter a Description for further context on your authorization.
  5. Complete the configuration steps needed for your authorization. These steps will vary by method.
  6. Click Save Authorization.

API Key

Use this authorization method for Zendesk User Imports and User Exports. To connect to Zendesk using an API Key, you will need three pieces of information:

  • Your Zendesk Email Address: This is the email address that you login to Zendesk with.
  • Subdomain: This is what comes after :// and before .zendesk.com in the URL when you are using Zendesk.
  • API Key: To obtain your API key, navigate to your Zendesk API Settings. Enable token access to the API and copy your token:

zendesk api token auth

Once you have retrieved your API Key:

  1. Enter the following:
    • Zendesk Email Address
    • API Key
    • Subdomain
    • Description: a sentence to help you identify the authorization.

You are now ready to start a Zendesk Import or Export job.zendesk authorization legacy blurred

Connect API Key

Use this authorization method for Zendesk Connect Audience Exports.

  1. Enter the following:
    • API Key: your Zendesk Connect API Key. This is the private key which can be found in your Zendesk Connect account under Settings > Environments.
    • Description: a sentence to help you identify the authorization.

You are now ready to start a Zendesk Connect Audience Export job. zendesk connect authorization blurred