Documentation / Product / Integrations / Zendesk

Zendesk Authorization

If you haven't already done so, you will need to set up a Zendesk account before you begin the process described below. You can authorize this integration in one of two ways:

API Key

Use this authorization method for Zendesk User Imports and User Exports. To connect to Zendesk using an API Key, you will need three pieces of information:

  • Your Zendesk Email Address: This is the email address that you login to Zendesk with.
  • Subdomain: This is what comes after "://" and before ".zendesk.com" in the URL when you are using Zendesk.
  • API Key: To obtain your API key, navigate to your Zendesk API Settings. Enable token access to the API and copy your token:

zendesk api token auth

Once you have retrieved your API Key:

  1. Navigate to the Integrations section of Lytics and select Zendesk. zendesk-tile 215
  2. Navigate to Authorizations.
  3. Click New Authorization.
  4. Select Create API Key.
  5. Enter the following:
    • Zendesk Email Address
    • API Key
    • Subdomain
    • Description: a sentence to help you identify the authorization.
  6. Click Authorize.

You are now ready to start a Zendesk Import or Export workflow.zendesk authorization legacy blurred

Connect API Key

Use this authorization method for Zendesk Connect Audience Exports.

  1. Navigate to the Integrations section of Lytics and select Zendesk. zendesk-tile 215
  2. Navigate to Authorizations.
  3. Click New Authorization.
  4. Create Connect API Key.
  5. Enter the following:
    • API Key: your Zendesk Connect API Key. This is the private key which can be found in your Zendesk Connect account under Settings->Environments.
    • Description a sentence to help you identify the authorization.
  6. Click Authorize.

You are now ready to start a Zendesk Connect Audience Export workflow zendesk connect authorization blurred