Documentation / Product / Integrations / Webhooks

Webhooks Overview

Webhooks are commonly used in conjunction with custom development. They are an easy way to have your product or application receive a signal from Lytics when we notice a change in a user's state (enter/leave audience). This can be very valuable for triggering changes in multiple systems without having to 'ask' our platform for an update. Instead we 'tell' your system when something has changed, so that you can take action. If an audience definition needs to be changed and it has an active webhook, we recommend stopping the webhook workflow and recreating it after making the changes.

If you use webhooks to export an audience that relies on a time-based trigger, for example, users who have been modified within a window of time, it is important that the window be at least 30 minutes. Smaller windows may not be reliable due to the pipeline necessary for checking audience membership at a specific time.

Combining Lytics and webhooks with lightweight webapps offers powerful ways to deliver custom experiences across any channel. Check out the Mobile Messaging with Lytics Webhooks use case for a real-world example. See our Subscription API documentation for more information about utilizing webhooks with Lytics.

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