Documentation / Product / Integrations / Drift

Drift Authorization

If you haven't already done so, you will need to set up a Drift account before you begin the process described below.

Setup Drift App and Webhooks

Note this will only need to be done once per account.

  1. Go to Drift's developer site and click on Build your app or Create new app after logging in. drift_integration_create app
  2. Click on OAuth & Scopes drift_integration_scopes
  3. Under the scopes heading, from the add permissions by scopes Dropdown, select the following permissions:
    • contact_read
    • conversation_read
  4. Under the Display Information tab, set the app name to "Lytics Integration".
  5. Under the Install to Drift tab click the Install App to Drift button to generate an OAuth Access Token. This will be used to authenticate with Drift.
  6. Copy the Oauth Access token that replaces the Install App to Drift button. drift_integration_oauth

If you are new to creating authorizations in Lytics, see the Authorizations Dashboard documentation for more information.

  1. Select Drift from the list of providers.
  2. Select the Drift App Key method for authorization.
  3. In the Label text box, enter a name for the authorization
  4. (optional) In the Description text box, enter a description for this authorization
  5. In the App Key text box, enter your OAuth Access Token. authorization
  6. Click Save Authorization.