Cordial: Import Activity

Import contact activity data from Cordial to build targeted audiences in Lytics.

Integration Details

Implementation Type: Server-side.
Implementation Technique: REST API and File Based Transfer.
Frequency: Activity data is received every 6 hours in batch.
Resulting Data: Activity data for Cordial contacts will be collected as user fields.

This integration utilizes the Cordial Activity Export API to import contact activity data to Lytics. On each run of the workflow, it will:

Create the Contact Activity export job in Cordial to export activity (message-sent, open, click, opt-out, bounce, complaint, custom) data to a file in SFTP server.
Import the data from the exported file to Lytics in the cordial_activity stream.
Repeats step 1 and 2 every 6 hours.

The following fields are included in the default mapping for the cordial_activity stream.

Source Field	Lytics User Field	Description	Type
cID	cr_contact_id `unique id`	Cordial Contact ID	string
first	cr_first	Cordial Unique Event	boolean
_id	cr_system_event_id	Cordial System Event ID	string
mcID	cr_message_contact_id	Cordial Message Contact ID	string
message_name	cr_message_name	Cordial Unique Event	string
message_sent	cr_message_sent_timestamp	Cordial Message Sent Timestamp	date
action	cr_event_action	Cordial Event Action	string
time	cr_event_timestamp	Cordial Event Timestamp	date

Follow these steps to set up and configure an import of contact activity from Cordial to the Lytics platform.

Navigate to the Integrations page and select Cordial.
Select Workflows from the menu on the left.
Select Import Activity from the list of workflows.
Select the authorization you would like to use.
Enter Import Since date to import activity events from that date. The date format should be yyyy-mm-dd, for example, 2019-03-27. If left empty, activity data from the last 7 days will be imported.
Click Start Import.