Download a Customer Profile
GDPR requires the right of access and data portability. You can use the Lytics platform to download a JSON file of a customer's profile. You can also use the Lytics API to download a customer profile, see Personalization in our API documentation.
- Log into your Lytics account.
- Click Audience > Find a user.
- Select the field you would like to search on from the drop-down menu. By default, Email is selected.
- In the Search box, enter the email address (or selected search term) of the customer who has requested their profile.
- Select the desired customer from the results list.
- Click Download profile.
- You will receive a success message and profile.json will begin to download.