Journey Canvas Audiences
You can think of the Lytics Journey Canvas as an audience builder. When you create new Stages and add conversion events, you are effectively building new audiences based on the flow of the Journey. This means you don’t need to build complicated audiences to support your Journey. Keep them simple, and the Journey Canvas will do the heavy lifting for you.
Selecting audiences for Journeys
The following tips will assist you when building and selecting audiences for the conversion events and Experiences of your Journey. For an in-depth look at the logic automatically applied to audiences, see how audiences are used in the Journey Canvas.
Start with building block audiences
When you’re creating audiences to use in a Journey, it’s helpful to think about each audience as a "building block" rather than a complete definition of who you want to be targeting.
Below are examples of good building block audiences:
Users who have shared their email address
Users who have purchased something
Avoid excluding users from your building blocks
Building block audiences work best when they don’t exclude anyone. It can be tempting to try to exclude users from a building block audience — for example, excluding “Known Users” from “All” in order to target only anonymous users — but the Journey Canvas will do this for you automatically if one of your future conversion events is the audience "Known Users".
NOTE: If you do end up doing this yourself, you can create a so-called “dead-end” Journey, where users are unable to progress due to the definition of the automatically generated audiences, which are explained in more detail below.
There is one important exception to this rule. If you want to suppress a subset of your entire audience from your Journey, you can exclude them from your "overall Journey audience". This will work so long as the exclusion rule is not related to the downstream conversion events. An “overall Journey Audience” on Lytics is the first audience you select on the Journey Canvas, which is represented by the left-most blue circle as shown below.
For example, if you used the audience below as your overall audience, you would exclude "Realtors" from the entire Journey. This will not create a "dead-end" Journey since none of the subsequent Stages have conversion events dependent on the "Realtors" criteria.
All users, excluding Realtors
Use filter audiences for granularity
If you want to target with more granularity than a Stage audience allows, you can add a filter on individual Experiences within a Stage.
This is a great point to target users based on behavior, such as engagement level. The audience you choose here will be added to your Stage audience with an "AND" statement.
Use Experience conversions
A common pattern may be that you want any users who converted on the Experiences in your Stage to enter the next Stage in your Journey. Learn how to target users based on Experience interactions to build a conversion event like this.
How audiences are used in the Journey Canvas
Now that you've learned how to select and build audiences for your Journey, take a deeper look into how the Journey Canvas uses these audiences to help users flow through your Journey.
Stages automatically generate audiences from building blocks
Let’s say you want to create a Journey with your building block audiences. The first Stage will target users who haven’t shared their email address, and the second Stage will be known users who haven’t purchased yet.
Even though you haven’t explicitly created an audience for users who haven’t shared their email, or users who haven’t purchased, the Journey Canvas will create these audiences for you. Your Journey will look something like this:
The following graphic shows how the Journey Canvas takes our simple building blocks and creates more refined audiences. See the full size diagram.
Remember, if you exclude converted users on a building block audience, it can cause problems with your Journey. Let the Journey Canvas do the work for you!
Stages are mutually exclusive
Stage audiences are mutually exclusive, meaning a user can only be in one Stage at a time. This is a result of the automatic audience building done by the Journey Canvas.
If a user in “Unknown Users” shares their email and now qualifies for “Known users” they will automatically move into that Stage without any manual intervention.