Documentation / Product / Features / Audiences

Find a user

There are a number of circumstances where you may need to search for a user. For example, you built a “test” user to validate a campaign is working correctly, you want to see how your marketing efforts are influencing individual user's behavior, or you need to view/delete a profile for GDPR compliance.

Follow these steps to search for a user profile in Lytics:

  1. Log into your Lytics account.
  2. Select Audience > Find a user.
  3. Select the field you would like to search with from the drop-down menu. By default, Email is selected.
  4. In the Search box, enter the email address (or selected search term) of interest.


If you find multiple profiles for a single email (or any other identifier), this may indicate data fragments haven't been merged together yet or that your identity resolution strategy is not configured correctly. Please contact Lytics Support for assistance.

If you discover that your user counts in Lytics don’t match what you see in other marketing tools, please visit this FAQ to determine potential reasons.