General
Can I determine the best day or time to communicate with a user?
Why does Lytics sometimes show a timestamp date a day earlier than it happened?
What is identity resolution?
What are recent events?
Is Lytics approved on the IAB Europe Global Vendor list?
How can customer consent be managed using Lytics without GTM?
Why don't the user counts in my Lytics account match what I see in other tools?
Data Collection & Management
How can I hide certain keys in a data stream?
Where does the web location data in my account come from?
How can I change the stream name that comes from web?
Why am I no longer seeing a field in the raw data stream?
How far back does user history go?
Can I track opens and clicks from email with Lytics?
Can I use Google _utm data in Lytics?
I have a large amount of data, are there any limits to the Lytics platform?
Can I use offline data with Lytics?
How long does it take for data to become available for use in the audience builder?
Does Lytics surface a canonical - or at least unique - user ID within the platform or its integrations?
Will Lytics affect the load time of my site?
My site is already tagged, do I have to start over?
Can the Lytics Tag be added to my mobile app?
I added the Lytics JStag to my site and I'm seeing around 10 requests, is this right?
How is a 'visit' or 'session' defined in Lytics?
What is a tag manager?
Why use a tag manager?
How does a tag manager work?
What is a data layer?
Will a tag manager affect my website's performance?
What SSO options are available on Lytics?
How is "bot" traffic identified?
Data Science
What is machine learning and how does Lytics use it?
What does "self-learning" mean?
How can I track user lifecycle (e.g. highly engaged, at-risk)?
Audiences
What are pre-defined audiences?
Why are my audiences different sizes on different pages?
Why my audience is not being returned in the Lytics Javascript tag?
What are characteristics?
How long does it take for my audiences to update in Lytics?
How do I test an audience?
How do you A/B Test within Lytics Audiences?
When would you not “Enable API Access”?
Personalization
Can Lytics support multi-language personalizations?
How can I serve a personalized modal to a first time web visitor?
How can I customize the look and feel of my campaigns?
My campaign is not previewing correctly, what can I do?
My previewed Experience worked. Why doesn't it display once started?
Can I customize the form elements of a capture leads campaign?
Do Lytics campaigns work in a mobile browser?
Can I enable a setting for all campaigns in my account?
How can I send tracking events to Google Analytics when users interact with my Lytics campaigns?
Can I make it so that clicking the CTA of a drive traffic campaign opens the link in a new tab?
Can I personalize the message and body text of my campaign at the user level?
How can I prevent a duplicated campaign from staying "archived"?
What is conversion rate?
What is reach?
Can Lytics web modals support the accessibility requirements for my site?
Content Affinity Engine
I have added meta topics to my website. How do I confirm Lytics is receiving them?
Why am I seeing irrelevant or generic topics in my Content?
What is content classification?
How long does it take to classify my content?
Can we merge our own content taxonomy with Lytics?
Sometimes I see content articles that are not from my site domain. Why?
My site content changed. Can Lytics ignore the old topics and affinities?
Integrations
How do I know my integration is working?
Does the AWS S3 export support diffs?
I am receiving the error "Parameter for Custom Dimension is too long (max 150)" from Google Analytics, what should I do?
How do I identify my email subscribers on link clickthrough?
How do I set up my SFTP folder to post or download files to Lytics?
What are custom integrations?
Can you integrate with a tool that's not on the integrations list?
Why has my integration stopped working?
How can I troubleshoot Lytics Javascript tag integrations?
Can I collect user data from Twitter?
I am receiving the error "unable to load lytics synchronously: defaulting to asynchronous", what can I do?